Category: Email

Ever since we launched our domain registration service in September 2008, thousands of you have registered a domain name.

Most use these domain names to replace the .webeden.co.uk bit of your website address. And  many others have made use of the 5 free email addresses that we give away with every domain name.

These email addresses mean that you can send and receive emails on your very own domain name. You can either use our webmail service or use a desktop client such as Outlook. You can read more advice and watch a video tutorial on how to set up your email.

Should you ever encounter a problem getting to your webmail service from the WebEden Domain Names page, or you get errors in your email client (Outlook), then there is a quick and easy way to access your Webmail.

All you need to do to access your account is to use:

http://webmail.yourdomainname.co.uk

In other words, replace the ‘www’ bit of your domain with ‘webmail’. This brings up your webmail login page.

You need to fill out the boxes with:

1. Top Box: Your full email address

2. Bottom Box: Your email password

Make sure you use your email password and not a password for anything else.

Every email address with a mailbox on that domain can access webmail in the same way. Don’t forget to use the mail box name not an alias.

Bookmark it for later

Remember, you might need this page again so bookmark it to make it quick and easy to find later.

That’s it!

Good luck collecting your Webmail in this new way!

Ever since we started selling domain names, the most common support queries we have concern setting up email services on a domain name. WebEden gives away 5 free email addresses with every domain, which means you can send and receive email with your own personalised website address. You can access the email service either through webmail or using a desktop client such as Outlook.

For those who prefer written instruction, please see our earlier posts.

This is how you set up your first email address.

This is how to set up your webmail.

And this is how to set up your email using a desktop client such as Outlook.

For those who prefer a video tutorial, check this:

Let us know if you have any problems

Do you run a business, or are you building a website for your business or someone else’s? You may or may not know, but thanks to Google Maps and some information lifted from the Yellow pages, there is already information about you that is appearing in the Google search results.

You may yourself have seen this. When you search for a particular sort of business in a specific place, you are often presented with a map along with a list of providers who fit the bill.

Here’s an example:

These maps really grab the attention of anyone presented with them. To start with, because they are a visual representation they stand out from all the other text on the page. Second, since they provide specific map based information to someone who has searched for a specific business type in a local area, they are likely to be extremely relevant to the searcher’s query.

These listings are compiled from a database called ‘Google local’, or ‘Google Business Center’. Since people are finding information about your business in this way, it makes sense to take control of those listings, and to expand or improve them.

Here’s a link to the Local Business Center.

The first thing to do is make sure the information is factually correct and up to date. However, you can provide additional incentives for people to both look at your listing, and then follow that up by looking at your website or visiting your physical shop.

These extra incentives might include photos of your business or a relevant topic, your business hours, and coupons or money off vouchers.

Google have put together a video that shows you the sign up process, and the benefits of the local business center.

Check it out and then start editing (or creating) your listing!

Let us know how you get on by leaving a comment below.

If you’ve recently bought a domain from WebEden and are wondering how you can simply and easily set up your email service, then here’s the guide for you.

Once your domain order is complete, you can associate your domain with your website. You can also create up to five individual mailboxes with your domain. Within each mailbox you will also be able to create as many unique aliases as you wish. Alternatively you can also forward your addresses to external email accounts like GoogleMail, Yahoo and Hotmail, which you already own or have access to.

For a quick introduction on how to set up your email just read the instructions below.

Creating your first email address

First things first!

You can either forward to an external email address eg, Gmail, Yahoo or Hotmail, or you can set up your own mailboxes, but you cannot do both.

If you use forwarding you can set up aliases that will forward all mail to your chosen external account. However, if you set up mailboxes (maximum of five), then you can assign each mailbox its own password access plus give each one an unlimited number of aliases. Additionally, you can also choose how to access your mailboxes: through webmail online, or through an email client like Outlook, Thunderbird or Mac Mail etc.

To begin with:

1. Log in to the portal eg, webeden.co.uk or log in to your site

2. Go to the ‘Domains’ section on either the portal toolbar or your website toolbar

3. Go to ’Manage’

4. Locate your domain – If you haven’t already you can assign your domain name to a website in your account

5. Click on the ‘Email & Settings’ link

6. Decide whether you wish to forward your emails to an external email address or you wish to create one or more mailboxes.

Forwarding your emails to another address

If you are going to forward your emails to an existing address you need to decide the aliases you want use and then enter the external email address you want all your mail to forward to. We provide a number of preset aliases ie, admin, support, info, but you can replace, remove or simply add to this list of addresses.

• NB. If you set up your email to forward to an external account, you will not be able to set up access to that address through a client eg, Outlook or Mac Mail. You need a mailbox to do this, so when you forward your emails a mailbox just simply doesn’t exist! Forwarding emails just passes the email onto another address.

Setting up a Mailbox

If on the other hand you want your address to be a mailbox where you can send and receive mail, then you can set up one to five mailboxes e.g admin@mysite.com, support@mysite.com, info@mysite.com.

The mailbox names should all be simple, understandable and as short as possible. You do not need mysite.com@mysite.com. You are better creating something that is easy for users to remember or type.

Each mailbox has its own password so that you can, if you wish, set up each mailbox independently, to make it secure eg, one for the sales team, one for support, one for admin, one for management. Each mailbox password is separate from your website login, so please ensure you remember, store or save the details.

Once you set up a mailbox you can set up aliases eg, The sales@mysite.com mailbox could have john@mysite.com, suzi@mysite.com, imran@mysite.com – the Sales team – as aliases. Each team member could use the password to access the sales mailbox.

• NB. A word of warning though. All aliases MUST be unique, that is they must not be duplicated under another mailbox or in fact match another mailbox. Any duplication will cause incoming mail to those addresses to fail as the system will not know which mailbox to deliver the mail to.

Each mailbox is pre-populated with four aliases which can be used or removed. These are: mail, info, support, admin.

Now What?

Use the ‘Open my webmail’ button to access your email account online. And make note of the URL in the browser address bar for direct access to your mail online. Follow this link for more details on how to set up your Webmail.

Alternatively, follow this one for more details on how to set up your email with an email client such as Outlook, Mac Mail etc.

Use the ‘Change my settings’ link to change your password.

And that, as they say, is that. Good luck and enjoy using your email.

We previously wrote about the free email services that you get with every WebEden domain name. We’ve had so much interest in that posting that here is an easy to use guide – how to set up and use your email.

The first step of course is to actually buy a domain name, or register the free domain name that comes with your package. Once you’ve done that, or transferred your domain in to us, the vast majority of people want to know how to set it up with an email client. This is the bit of software that sits on your computer that lets you send and receive emails without going onto a website

The most common email client is Outlook, which runs on PCs. If you’re a linux fan then you’ll probably be using Thunderbird. And if you use a Mac then it will be Mac Mail.

Any email client (application) that supports POP3 or IMAP (and SMTP) will let you to set up an account to send and receive emails.

This is all fairly easy to do, (although setting up your webmail is even easier) but there are a few  things you need to careful about. You may find you can’t send emails (although receiving is OK) or you find you’re sending emails OK but you just don’t see them turning up in your Inbox. So, if you need some help, have a problem to solve or you’re just curious then read on!

Email on your computer

Email clients are bit of software that let you to recieve, send and often save emails on your computer (as well as some mobile devices like iPhones and Blackberrys). The most commonly known and used clients are Outlook, Mac Mail, Eudora, and Thunderbird; all of which use POP and IMAP – essential protocols for setting up your email accounts.

Generally, setting up your email is quite a similar process for all clients. So where to start?
Once you have bought or transferred in your domain, for example, yourdomainname.co.uk you need to create your mailbox through the ‘domain names’ page on Webeden.co.uk. The Domains module is where you can manage your domains, renewals, hide your Whois contact details, check your billing and manage your mailboxes.

We’ll use Outlook as the example for setting up your email client due to it currently being the most popular client available. Just remember that Mac Mail, Mozilla Thunderbird etc will vary only a little with settings.

Setting Up – E-mail Accounts
1.    The easiest way to set up your account is using POP3 or simply POP (IMAP works just as well and will be similar to set up)
2.    Your name could be anything from Admin, John Smith, Johno987 – this is what your recipients will see in the ‘From’ section of your email
3.    Email address is the full email address you set up with your domain name – the Mailbox name not any aliases
4.    Your username will be your FULL mailbox address e.g. admin@yourdomainname.co.uk (not just “admin”)
5.    The password will be your mailbox password, NOT your WebEden (website) login
6.    The format you use for your incoming (to receive mail) server will be, for example: pop.yourdomainname.co.uk
7.    The format for your outgoing (to send mail) server will be, for example: smtp.yourdomainname.co.uk

So, is that it then?

Well, not quite. The final steps you need to complete setting up email are to be found in ‘More Settings’ on the main panel. Click this and a new panel will appear containing four tabs.
More Settings (the forgotten step)

The first tab in ‘More Settings’ is the ‘General’ tab. You only need confirm that the ‘Email Account’ matches your POP or incoming server address e.g. pop.sitemaker.com

The next tab is the ‘Outgoing’ tab. You need to check or select the ‘My outgoing server (SMTP) requires authentication’ option.

Please note that the most important step is to ensure that you select ‘Use same settings as my incoming mail server’. This will match the username and password between incoming and outgoing servers and ensure you can easily send and receive mail.

The ‘Connection’ tab settings are down to you and how you connect to the Internet but should normally be left alone using the defaults provided.
The same can be said of the ‘Advanced’ tab which controls the ports used. The defaults for the ports should normally be left alone also.
Once you have saved your settings, your email should now be ready to test and use.
NB. If you get an incoming/receiving error please double check your username matches your email address (mailbox name) and that the password is correct for your email account. If you get an outgoing/sending error please do check the ‘Outgoing’ tab and the same settings are used as your incoming mail server.

Additional Settings (should they be required)

The following ‘Settings’ are given should they be required beyond the default values:
•    User Name: your full email address i.e. you@yourdomainname.co.uk
•    Email type: POP3
•    Incoming mail server: pop.yourdomainname.co.uk
•    Incoming mail server port: leave as default – normally 110 (143 for POP SSL)
•    Outgoing mail server: smtp.yourdomainname.co.uk
•    Outgoing mail server port: 25 (465 or 587 for SMTP SSL)
•    Password: What was created when mail box created
•    Access Point: Choose own setting e.g. WIFI, 3G (whatever you use to access the web)

Frequently asked questions

Q. Why am I getting an error when I try to log in?
A. The usual causes are incorrect password or using the wrong mailbox name. If you use an alias rather than the mailbox name the login will fail. To check this, just login to webeden.co.uk, go to the domain names page and click the ‘Email & Settings’ link beside your domain. The name of your mailbox or mailboxes will be listed. These are the ones you must use to login.
Q. Why am I not receiving my emails?
A1. The most common problem is creating an alias that conflicts with one of your mailboxes. For example if you have mailboxes named Admin, Support and Sales and the Sales mail box also has an alias called Admin then an email sent to admin@yourdomainname.co.uk may fail. The system won’t know which mailbox to deliver it to, Admin or Sales (which has the alias Admin) so it is likely to fail. Please just check the aliases in all your mailboxes and remove all that conflict.
A2. Sometimes when testing emails you may try sending an email to yourself i.e. the from and to addresses are the same. This is never guaranteed to work as some email systems view emails being sent back to themselves as redundant and delete or block their return. If you wish to test your email address use another external account to test with e.g. Gmail, Hotmail or Yahoo.
Q. Why can’t I send any emails?
A. The most common problem is not setting up the SMTP server correctly. Normally the main settings will be set up with correct username, password and server but the user forgets to set them up correctly on the Outgoing element of the account. The simplest way to correct this is to enable SMTP authentication, if provided, by selecting the “Use the same settings as my incoming mail server” option.
Q. How much space do I get to store my emails?
A. With our webmail you get 1GB
Q. If I transfer my domain name to you, will my email be transferred as well?
A. If you are transferring your domain name to us, all your mail will be stored on your current provider’s servers, so once the transfer completes your mail will be lost. We suggest using an email client (like Outlook, Mail, Thunderbird) to back up your mailbox locally onto your computer before you begin transferring your domain name.
Q. How do I set up IMAP?
A. Set up IMAP the same as you would set up POP. The only difference will be that the incoming mail servers will use IMAP instead of POP. So on the Main panel the incoming server would be for example: imap.yourdomainname.co.uk. You would also need to ensure this is configured on the General tab through More Settings.
Q. Can I view my emails on my mobile phone?
A. If your mobile phone supports POP3 or IMAP then you should be able to set up your email just as simply as we have explained above. Please read your mobile phone User Guide for more detail should you need help settings up your mobile device.

What does all the jargon mean?
POP Or POP3 is the most common way to receive mail. Will be used with SMTP to send mail.
IMAP An suitable alternate to POP for receiving mail. Still uses SMTP for outgoing.
SMTP This is the outgoing server responsible for sending mail. SMTP will be used regardless of incoming choice (POP or IMAP). The simplest process is to use the same settings as the Incoming server by using the ‘Requires Authentication’ option.
Username This is the full mailbox address e.g. john987@mysite.com (not just ‘john987′).
.tld This is short for top level domain and simply refers to the extension after your actual domain e.g. .com, .net, .uk, .eu, .us
Mailbox: This is an account you create using your domain name and has a prefix like admin or sales or mail e.g admin@yourdomainname.co.uk. The mailbox name (the full address) must be used as the username to login to it.
Alias: Alternative names you can give to a specific mailbox to provide more flexibility with your service. For example under the sales@yourdomainname.co.uk mailbox you could have the names of your sales team e.g. john@, susi@, josh@ all of which would redirect to Sales. Be warned though that ‘all’ addresses must be unique and aliases cannot be used to access your mail only the mailbox name can.

Good luck, and let us know if you have any problems.